Terms of service
Overview
Welcome to BlueHaven. Throughout these Terms of Service (“Terms”), the terms “we”, “us” and “our” refer to BlueHaven. BlueHaven operates this website, online store, and all associated content, features, tools, products, and services (collectively, the “Services”) to provide you with a seamless and curated shopping experience. Our Services are powered by Shopify.
These Terms, together with any referenced policies (including our Privacy Policy), govern your use of the Services and outline your legal rights and responsibilities.
By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use our Services.
We reserve the right to update these Terms at any time. Continued use of the Services constitutes acceptance of any changes.
Access and Account
You confirm that you are of legal age in your jurisdiction.
You may be required to provide personal information such as your email, billing, and shipping details. You agree that all information provided is accurate and complete.
You are responsible for maintaining the confidentiality of your account and for all activities under your account. You must notify us of any unauthorised use.
Accounts may not be transferred or shared without our consent.
Our Products
We aim to present products as accurately as possible; however, variations in colour, appearance, and display may occur due to device differences.
We do not guarantee that products will appear exactly as shown or meet individual expectations.
Product descriptions, pricing, and availability may change at any time without notice. We reserve the right to limit quantities or discontinue products.
Orders
Placing an order constitutes an offer to purchase. We may accept or decline orders at our discretion.
Orders are only confirmed once payment has been successfully processed.
You are responsible for reviewing your order before submission. Changes or cancellations may not be possible after confirmation.
All purchases are subject to our Refund Policy.
Prices and Billing
Prices and promotions may change without notice.
All prices exclude applicable taxes, shipping, and additional charges unless stated otherwise.
You agree to provide accurate payment information and authorise all charges incurred.
Shipping and Delivery
Delivery timeframes are estimates and not guaranteed.
We are not responsible for delays caused by couriers, customs, or events beyond our control.
Risk passes to you upon delivery. Ownership transfers once full payment is received.
Intellectual Property
All content on this website is owned by or licensed to BlueHaven and is protected by applicable laws.
You may use the Services for personal, non-commercial purposes only.
Unauthorised use, reproduction, or distribution of content is prohibited.
Third-Party Links
Our Services may include links to third-party websites.
We are not responsible for the content, accuracy, or practices of these sites. Use them at your own risk.
Privacy Policy
Your personal information is processed in accordance with our Privacy Policy.
By using our Services, you acknowledge and accept these practices.
Feedback
Any feedback you provide may be used by BlueHaven without restriction or compensation.
You confirm that your feedback does not violate any laws or third-party rights.
Errors, Inaccuracies and Omissions
We reserve the right to correct any errors or inaccuracies and to update or cancel orders if necessary.
Prohibited Uses
You agree not to use the Services for unlawful, harmful, or fraudulent activities.
This includes misuse of data, spreading malware, or interfering with the operation of the Services.
We may terminate access if these Terms are violated.
Termination
We may suspend or terminate your access at any time.
You remain responsible for any outstanding obligations.
Disclaimer of Warranties
The Services are provided “as is” and “as available” without warranties of any kind.
We do not guarantee uninterrupted or error-free operation.
Limitation of Liability
To the fullest extent permitted by law, BlueHaven shall not be liable for any indirect or consequential damages arising from your use of the Services.
Indemnification
You agree to indemnify and hold BlueHaven harmless from any claims resulting from your use of the Services or breach of these Terms.
Severability
If any provision is found to be unenforceable, the remaining provisions remain valid.
Waiver; Entire Agreement
These Terms constitute the entire agreement between you and BlueHaven.
Failure to enforce any provision does not constitute a waiver.
Assignment
You may not transfer your rights under these Terms without our consent.
We may assign our rights at any time.
Headings
Headings are for convenience only and do not affect interpretation.
Changes to Terms of Service
You may review the most current version of these Terms at any time on this page.
We reserve the right to update, modify, or replace any part of these Terms. It is your responsibility to check this page periodically. Continued use of the Services constitutes acceptance of any updates.
Governing Law
These Terms are governed by the laws of the Republic of South Africa.
Nothing in these Terms limits your rights under the Consumer Protection Act (CPA) or POPIA.
Any disputes will be subject to the jurisdiction of South African courts.