Privacy policy
Introduction
This Privacy Policy tells you how we will process and protect your personal information.
BlueHaven (“BlueHaven”, “we”, “us” or “our”) collects and processes the personal information of anyone who accesses our website and/or chooses to become our customer.
By providing us with your Personal Information, you:
1.1 agree to this Policy and authorise us to process such information as set out herein; and
1.1.1 authorise BlueHaven, our Service Providers and other third parties to process your Personal Information for the purposes stated in this Policy.
1.2 Personal Information, in terms of the Protection of Personal Information Act, 4 of 2013 (“POPIA”), means “information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person”. South Africa’s Constitution, Act 108 of 1996, provides that everyone has the right to privacy. This includes the right to protection against the unlawful collection, retention, dissemination and use of your personal information.
1.3 Our Privacy Policy terms may change from time to time. When we change them, the changes will be made on our website. Please ensure that you visit our website and regularly read this Privacy Policy.
Collection of Personal Information
2.1 We may collect or obtain Personal Information about you in the following ways:
2.1.1 Through direct or active interactions with you;
2.1.2 Through automated or passive interactions with you;
2.1.3 When you visit or interact with our website or social media platforms;
2.1.4 Through cookies that collect standard internet usage information.
2.2 Types of Personal Information we may collect:
2.2.1 Contact information;
2.2.2 Financial information;
2.2.3 Transaction information;
2.2.4 Technical information;
2.2.5 Usage information;
2.2.6 Location information;
2.2.7 Marketing and communications information.
Purposes of Processing
3.1 We will primarily use your Personal Information for the purpose for which it was collected. Secondary use will only occur where it is compatible with the original purpose.
3.2 You agree that we may process your Personal Information for the following purposes:
3.2.1 Operating our business;
3.2.2 Complying with applicable laws;
3.2.3 Making information available on our website;
3.2.4 Verifying your identity;
3.2.5 Fraud prevention;
3.2.6 Security, administrative, and legal purposes.
3.3 We may also process aggregated or statistical data for research and business improvement purposes.
Sharing of Personal Information
4.1 We may share your personal information with third parties such as service providers, Shopify, and shipping partners to fulfil our obligations. This Privacy Policy records your consent to such sharing.
Data Retention
5.1 We retain your personal information only as long as necessary for its intended purpose, unless a longer period is required by law or legitimate business needs.
Data Accuracy
6.1 You are responsible for ensuring that your personal information is accurate and up to date. Please notify us of any changes.
Direct Marketing
7.1 We may use your personal information for marketing purposes where you have opted in or are an existing customer.
7.2 You may unsubscribe at any time.
7.3 Administrative messages may still be sent even if you opt out of marketing communications.
Shopify Policy
8.1 The Services are hosted by Shopify, which processes personal information to provide and improve services. Your data may be shared with Shopify and relevant partners as necessary. Shopify may also process data for enhanced features and services.
Third-Party Websites and Links
9.1 Our Services may include links to third-party websites. We are not responsible for their privacy practices or content.
Please note that no method of data transmission is completely secure. We recommend avoiding unsecured channels when sharing sensitive information.
Contact Information
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: